Support

Visit the Early Access page and select the product you're interested in. Complete the registration form—joining the list does not guarantee an invitation.

No. Private personal-training bookings are visible only to you and your trainer. Society administrators cannot access these details.

Authorised Society administrators can use the Admin Hub to review member and trainer approvals, facility and resident issues requiring action, facilities booked, and key organisation indicators. Access is restricted to administrators of that Society.

Quick check in lets a resident select an eligible facility from Home and check in. While active, the action changes to Check out. Stale check-ins automatically clear after the configured two-hour window.

Tournament results require confirmation from both participating sides. If they disagree, the organiser resolves the dispute and finalises the result.

The Trainer launch app uses five primary areas: Home, Clients, Classes, Locations and Payments. Profile and account controls are accessed separately from the top-right profile avatar.

Yes. The Locations area keeps Society and Arena connections separate while giving the trainer one professional app for private clients and connected organisations. Society facility assignment remains controlled by the Society Admin.

No. GymBuddies does not collect, hold or escrow trainer session fees at launch. The Trainer app tracks payment status and reminders only.

Yes, if you enable discoverability. The same explicit discoverability consent controls visibility on the GymBuddies website and in GymBuddies search.

No. Trainers can manage independent clients in GymBuddies Trainer and use supported WhatsApp-linked communication flows for selected reminders and updates without requiring every client to install an app.

Use the account-deletion option in the app or visit gymbuddies.in/account-deletion. You may also email privacy@gymbuddies.in from your registered email address. Verified requests are processed subject to lawful retention requirements.

support@gymbuddies.in is for general enquiries and support. admin@gymbuddies.in is for escalations—unresolved issues, serious account concerns, security matters or matters requiring management review.

GymBuddies™ Arena is the member-engagement app for commercial gyms, sports complexes, clubs and academies. The launch scope includes Buddies, Groups, announcements, Challenges, Tournaments, facility discovery, member-facing booking records, a payment ledger and role-aware venue workflows.

Arena has role-aware experiences for Members, Staff and Owners/Admins. Trainers connect to an Arena through the separate GymBuddies™ Trainer app.

Not as a full ERP. Arena focuses on member engagement and includes only the operational tools required to support that experience, such as facility catalogue, authorised booking creation and payment records.

Not at launch. Members can see their own bookings and discover facilities, while authorised Owners, Admins or Staff create bookings.

No. Arena includes a ledger for recording payments, reversals and outstanding amounts. It is not a GymBuddies payment gateway, escrow service or payout system.

Arena Tournaments include entries, teams, organiser-entered results, leaderboards and finalisation. Bracket and fixture generation is not part of the Arena launch scope.

Arena launch includes an in-app notification feed with entity-specific links. Push/Firebase notifications are not part of the Arena launch scope.

Arena is moving through launch deployment and physical-device validation and is not yet generally available. Selected venues can register for the Founding Waitlist.